Clubs have a unique opportunity to provide an excellent experience of the sport to your members. Putting members interests first is key to being a happy club! By providing a great experience you will ensure your new, old and future members keep coming back week after week.
Sport England have created a very good resource that will allow you to work through the experience your club offers from understanding your members wants and needs, to what you offer, how you can deliver a great service and be consistently able to deliver that service. Watch the short video here:
Now you know the unique opportunity you have, explore these areas to learn how you can improve your member’s experience:
1. Understand Your Members 2. Understand Your Offer 3. Deliver a Great Service 4. Be Consistently Brilliant
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