Support Request Forms:
Managing your Membership – Before contacting us with queries relating to membership please visit this support page. You can also find various required forms eg to reactivate your membership after a break of 9 months , to change your region. to change your primary email, specific support with renewals, upgrades, downgrades and cancellations.
General Member Queries – For questions that don’t relate to managing your membership (see paragraph above) please complete this form. (Includes queries about events, website, The Sword, Club & Region support, GB League, Coaching and Workforce support, insurance)
Contact Us Online or By Email – The most efficient way to reach us is to use the emails listed above or complete a webform which will be automatically directed to the staff members best placed to deal with your query. Unless you think that your query can only be handled by one specific person in the organisation we recommend using the email addresses listed above so your query can be picked up by the next available person able to help.
Welfare Concerns – If you wish to report a non-serious concern or a concern where there is no imminent risk to the welfare of a young person or adult at risk, please click here. If you have a serious concern and you believe that a child or adult at risk is at imminent risk in the first instance you must contact the Police or Children/Adult Services in your area and then contact the Lead Safeguarding Officer on the emergency 24hr safeguarding number: 07526 003030 immediately. For more details click here.
All other queries please email: [email protected]. Please note that these emails to will be read by a member of staff every 3 working days and re-directed accordingly. It will be much quicker to use the contact forms/emails listed above so that the the staff can help you as quickly and efficiently as possible.
Contact Us by telephone
If you unable to use email, please telephone us on the main office number 020 8742 3032. We are a small team working from across the UK, and we may not always have staff available to answer your calls. When we are unable to answer your call we encourage you to leave a message. These messages will be dealt with in turn during office hours and forwarded to the teams best able to respond to you.
If there is only one person in the organisation that can help you can call them directly. Almost every member of the team will have a mobile number at the bottom of their email signature which you can use to contact them during working days/hours. When they are unavailable your call will be diverted to voicemail and you can leave a message. However, please note if that person is on leave, unwell or in meetings they may not be able to pick the message up in the time frame you are expecting.
We would really appreciate your help to make this process efficient and in that way allow us to support as many of our members as possible:
Normal Working Hours
Our normal working hours are Monday to Friday, 9am to 5pm, excluding bank holidays.
The BF Head Office is based at 1 Baron’s Gate, 33-35 Rothschild Road, London, W4 5HT. We don’t accept unannounced visitors so if you have a need to visit our office please contact the member of staff you would like to meet in advance for advice.
Please note that the office is closed at weekends.
Street Parking Locator: https://www.myringgo.co.uk/parkinglocator/9909?detail=1
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