Support Request Forms:
Managing your Membership – Before contacting us with queries relating to membership please visit this support page. You can also find various required forms eg to reactivate your membership after a break of 9 months , to change your region. to change your primary email, specific support with renewals, upgrades, downgrades and cancellations.
General Member Queries – For questions that don’t relate to managing your membership (see paragraph above) please complete this form. (Includes queries about events, website, The Sword, BF Perks, Club & Region support, GB League, Coaching and Workforce support, insurance)
Contact Us Online or By Email – The most efficient way to reach us is to use email or complete a webform which will be automatically directed to the staff member best placed to deal with your query. If you know the member of staff you need to contact it will often be most efficient to email them directly – staff emails can be found here.
Welfare Concerns – If you wish to report a non-serious concern or a concern where there is no imminent risk to the welfare of a young person or adult at risk, please click here. If you have a serious concern and you believe that a child or adult at risk is at imminent risk in the first instance you must contact the Police or Children/Adult Services in your area and then contact the Lead Safeguarding Officer on the emergency 24hr safeguarding number: 07526 003030 immediately. For more details click here.
All other queries please email: [email protected].
Please note that emails to Head Office will need to be read by a member of staff and re-directed accordingly. It will therefore be quicker to use the contact forms above to ensure that you have provided all the information that we need to direct your query automatically and for the staff to help you as quickly and efficiently as possible.
Contact Us by telephone
If you know the person that you are trying to reach, and you are unable to email them we recommend that you call them directly. Almost every member of the team will have a mobile number at the bottom of their email signature which you can use to contact them during working days/hours. When they are unavailable your call will be diverted to voicemail and you can leave a message.
If you do not have the relevant staff contact details, do not know who to contact and cannot use email, please telephone us on the main office number 020 8742 3032. We are a small team working from across the UK, and we may not always have staff available to answer your calls. When we are unable to answer your call we encourage you to leave a message. These messages will be dealt with in turn during office hours and forwarded to the member of staff best able to respond to you. You can speed this process up by contacting staff members directly and using the forms linked above.
We would really appreciate your help to make this process efficient and in that way allow us to support as many of our members as possible:
Normal Working Hours
Our normal working hours are Monday to Friday, 9am to 5pm, excluding bank holidays.
The BF Head Office is based at 1 Baron’s Gate, 33-35 Rothschild Road, London, W4 5HT. We are not accepting unannounced visitors at the moment. If you have a need to visit our office please contact the member of staff you are arranging to meet in advance for advice.
Please note that the office is closed at weekends.
Street Parking Locator: https://www.myringgo.co.uk/parkinglocator/9909?detail=1
Please note: BF will be closed for the Christmas period from 3pm on the 22nd December 2023 to the 1st January 2024. British Fencing will reopen on Tuesday the 2nd January 2024.
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