Contact Us

Contact Us Online or By Email – The most efficient way to reach us is to use email or complete a webform which will be automatically directed to the staff member best placed to deal with your query. If you know the member of staff you need to contact it will often be most efficient to email them directly.

General Member Queries please complete this form. (Includes queries about membership, events, website, The Sword, BF Perks, Club & Region support, GB League, Coaching and Workforce support, insurance)

Membership – To reactivate your membership after a break of 9 months of more please click here, to change your region please click here or to change your primary email please click here.

Welfare Concerns – If you wish to report a non-serious concern or a concern where there is no imminent risk to the welfare of a young person or adult at risk, please click here. If you have a serious concern and you believe that a child or adult at risk is at imminent risk in the first instance you must contact the Police or Children/Adult Services in your area and then contact the Lead Safeguarding Officer on the emergency 24hr safeguarding number: 07526 003030 immediately. For more details click here.

Accidents – To report an accident or a near miss, please complete this form.

Complaints – To make a formal complaint please complete this form (please read our Customer Comments and Complaints Policy here first)

Disciplinary Offences/Black Cards – To report an alleged breach of BF Codes of Conduct or the awarding of a Black Card complete this form.

Return to Fencing/COVID – If you have a query about the return to fencing guidelines for clubs please complete this form.

ADP/GBR – To contact the ADP please complete the form this form and a member of the ADP team will come back to you.

Ranking Queries – If you have a query about the rankings please complete this form.

Refereeing Queries – If you have a query about refereeing please complete this form.

Sport Integrity Reports (eg Anti-Doping, Match Fixing) please complete this form.

All other queries please email: [email protected]

 

Contact Us by telephone

If you know the person that you are trying to reach, and you are unable to email them we recommend that you call them directly. Almost every member of the team will have a mobile number at the bottom of their email signature which you can use to contact them during working days/hours.  When they are unavailable your call will be diverted to voicemail and you can leave a message.

If you do not have the relevant staff contact details, do not know who to contact and cannot use email, please telephone us on 020 8742 3032.

Our telephone hours for contacting Head Office are:
Monday-Thursday: 09.30 – 15.00, Friday: 09.30 – 14.00, Saturday-Sunday: closed.

We are a small team working from across the UK, and we may not always have staff physically present in the office to answer your calls. When we are unable to answer your call we have an answering service to record messages received on the main office number. These messages will be dealt with in turn during office hours and forwarded to the member of staff best able to respond to you. You can speed this process up by contacting staff members directly.

We would really appreciate your help to make this process efficient and in that way allow us to support as many of our members as possible:

• If you have to call us and leave a message please only leave one message – repeat messages to multiple staff members may only create confusion and won’t make our response any faster (especially if we aren’t open!)
• Please be aware of our opening hours – we recognise it can be frustrating if we aren’t able to answer your call but we will respond as soon as we can.

 

Our Offices

The BF Head Office is based at 1 Baron’s Gate, 33-35 Rothschild Road, London, W4 5HT. We are not accepting visitors at the moment. If you have an essential need to visit our office please email in advance for advice.

Please note that the office is closed at weekends.

Street Parking Locator: https://www.myringgo.co.uk/parkinglocator/9909?detail=1​

You can find more information on our Board, our Executive, our President,  the Ombudsman and more by visiting our ‘About Us’ Zone.

 

Please note:  BF will be closed for the Christmas period from the 24th December 2022 to the 3rd January 2023.  The office will reopen on the 3rd of January 2023.