Contact Us

Contact Us Online or By Email

The most efficient way to reach us is to use email or complete a webform which will be automatically directly to the staff member best placed to deal with your query. If you know the member of staff you need to contact it will often be most efficient to email them directly.

General enquires, membership information and safeguarding queries please email: headoffice@britishfencing.com

Welfare Concerns – If you wish to report a non serious concern or a concern where there is no imminent risk to the welfare of a young person or adult at risk, please click here. If you have a serious concern and you believe that a child or adult at risk is at imminent risk in the first instance you must contact the Police or Children/Adult Services in your area and then contact the Equality and Safeguarding Manager on the emergency 24hr safeguarding number: 07526 003030 immediately. For more details click here.

Accidents – If you wish to report an accident you can find the forms to complete here.

Complaints – If you wish to make a formal complaint please click here (please read our Customer Comments and Complaints Policy here first)

Return to Fencing – If you have a query about the return to fencing guidelines for clubs please complete this form.

ADP/GBR – Please complete the form here and a member of the ADP team will come back to you.

Contact Us by telephone

If you are unable to email us then please telephone us on 020 8742 3032.

Our telephone hours for contacting Head Office are:
Monday-Thursday: 09.30 – 15.30,  Friday: 09.30 – 14.00, Saturday-Sunday: closed.

We are a small team with only a few staff present in the office to answer the phones. Where we unable to answer your call we have an answering service to record messages received on the main office number. These messages will be dealt with in turn during office hours and forwarded to the member of staff best able to respond to you.

We would really appreciate your help to make this process more efficient and in that way allow us to support as many of our members as possible:

• If you have to call us and leave a message please only leave one message – repeat messages may only create confusion and won’t make our response any faster (especially if we aren’t open!)
• Please be aware of our opening hours – we recognise it can be frustrating if we aren’t able to answer your call but we will respond as soon as we can.

Our Offices

The BF Head Office is based at 1 Baron’s Gate, 33-35 Rothschild Road, London, W4 5HT. We are not accepting visitors at the moment. If you have an essential need to visit our office please email in advance for advice.

Please note that the office is closed at weekends.

Street Parking Locator: https://www.myringgo.co.uk/parkinglocator/9909?detail=1​

You can find more information on our Board, our Executive, our President,  the Ombudsman and more by visiting our ‘About Us’ Zone.

Please note:  BF will be closed for the Christmas period from the 24th December 2021 to the 4th January 2022.  The office will reopen on the 4th of January 2022.